Beem

Improving KYC experiences

Mobile Design, Prototype Design, UX/UI Design, User Research and Testing, Interaction Design

Beem: Improving KYC experiences

Project overview

I had the opportunity to uplift Beem's onboarding flow which included the “know-your-customer” processes. My role was to ensure that the new KYC flow allowed for Beem to align with its AUSTRAC (government) obligations, whilst reducing onboarding drop-off and meeting accessibility standards.

Improved KYC experience screen oneImproved KYC experience screen twoImproved KYC experience screen threeImproved KYC experience screen four

Example wireframes

Australian Drivers Licence flow wireframes
Medicare flow (LiteKYC eligible) wireframes